Safety & Security
Below you will find safety and security recommendations, as well as the Emergency Response Plan for the event. Please take a moment to review and familiarize yourself with this information in advance of the event and share it with any of your staff who will be on-site at the event.
Personal Safety
- Event Management works diligently with the facility prior to each show to ensure the safety and security of all exhibitors, attendees, and the event. If you have any security concerns leading up to the show or on-site, bring them to the attention of Event Management.
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- All persons in the exhibit area must wear a badge. This includes during move-in, show hours, and move-out. An acceptable badge for entry is either an official TRE25 Badge or the HBGCC Security Wristband provided upon check-in at the loading docks at the back of the facility (applicable only for move-in and move-out hours). Exhibitors are responsible for ordering official badges for any workers and staff who need access during exhibition days.
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- Notify Event Management, or security at Registration or the Guest Concierge desk, respectively, in the lobby if you notice any safety hazards or witness anyone being injured anywhere in the building or nearby outside spaces.
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- Be aware and be prepared. When you leave the facility at the end of the day, remove your badge, and have all emergency numbers saved into your phone. Be aware of your surroundings and take caution, especially in the evenings. Travel in pairs or call a cab.
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- Lost & Found articles may be turned in or claimed at Registration during event days. After the event contact the Security Department at 210-207-7773 or visit the Convention Center’s Lost and Found page.
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Safeguarding Booth Property
- Coordinate shipping and deliveries. Try to be onsite when your product is being delivered to your booth and conduct an inventory immediately to note any missing or damaged items.
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- Try to greet anyone that comes into your booth as this will send a signal that you are aware of their presence and discourage any perpetrators from attempting to steal.
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- Store any valuables in a locked cabinet and cover your displays with a tarp or other covering so your booth items are less visible. Do not leave purses, briefcases, or valuables behind drapes or underneath tables, as this is the first place any thief will look.
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- If you booth contains a lot of valuables which are difficult to secure or time-consuming to setup or teardown daily, it is recommended that you hire your own security guard overnight.
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- During the start of move-out, stay with your booth until all your items are fully packed up. Do lont leave your booth immediately; spend some time in your booth until the floor clears. This is a common time during which theft occurs. Schedule outbout travel accordingly.
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- Obtain proper insurance covereage for your goods, including transit to and from the event site.
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- Do not leave any prototype product unsecured in your booth.
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Exhibit Hall Security
- Be Careful! Event Management has a 24-hour security service for general surveillance of the event and facility as a whole. This does not include individual booth monitoring and it is up to exhibitors to excerise prudent judgement and to safeguard your personal property and belongings.
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- Even with securty as a protection, exhibitors are asked to take precautions in guarding their exhibits. Remember that move-in and move-out hours are particularly sensitive times when thefts are most likely to occur. DO NOT LEAVE YOUR BOOTH UNATTENDED. At the end of each day, take any valuables with you. If you need to leave, we strongly recommend packing up all items and hiring private security for your booth.
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- Security guards will "sweep" the halls at the close of the event each day to clear them of all visitors and personnel. Only exhibitor personnel who have requested special permission will be allowed in the halls after closing.
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- Any thefts or damage must be reported to event management or security immediately.
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The Running Event Emergency Response Plan
The purpose of the The Running Event Emergency Response Plan is to provide guidelines to prepare for potential crisis or emergency situations. One of the primary purposes of this document is to ensure all Exhibitors are provided with important information and proper communication during an emergency. If you have any questions, please contact our team at bmyers@divcom.com.
Reporting an Emergency
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Henry B Gonzalez Convention Center Emergency Protocol
Call 911 if immediate assistance is needed.
- Notify the operator that you are a guest at the Henry B. Gonzalez Convention Center, 900 E. Market St.
- In-house Security (210) 207-7773 is also available
- Listen for further instruction from HBGCC staff and/or the PA system.
For more information, please refer to the HGBCC website: https://www.sahbgcc.com/
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Additional Emergency Phone Numbers
| San Antonio Police Dept. |
Emergency: 911 Non Emergency: 210.207.7273 |
| San Antonio Fire Dept (Off Duty) |
210.207.7744 |
| Ambulance/ Emergency Medical Service |
210.207.7744 |
Nearby Pharmacies, Urgent Care & Hospitals
| Baptist Medical Center (0.62 miles away) |
111 Dallas St # 4C, San Antonio, TX |
210.297.7000 |
| Methodist Hospital (1.17) miles away |
1310 McCullough Ave, San Antonio, TX |
210.757.2200 |
| Santa Rosa (.38 miles away) |
333 N Santa Rosa Ave, San Antonio, TX |
210.704.2011 |
| Brooks Army Medical (BAMC) |
Antonio, #3708, San Antonio, TX 78219 |
210.916.0808 |
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