Event starts in:
- 00DAYS
- 00HRS
- 00MINS
- 00SECS
December 2 to December 4, 2025
Exhibit Hall Open: December 3-4, 2025
Henry B González Convention Center, San Antonio,TX
Frequently Asked Questions (FAQs)
Click on the questions below to expand the section and find the answers to common questions regarding the event. Contact our Customer Service team if you need any additional assistance.
General Event Questions Order Event Services Questions Shipping, Move-in, Move-out Questions
Badge Registration & Customer Invitation Questions Marketing & Sponsorship Questions
General Event Questions
Your company profile appears on the Exhibitor List on the event website. To update your profile, you can visit the Edit Your Company Profile section to update all portions of your company profile. You MUST be logged in to the Exhibitor Resource Center (ERC) to access this section. If you are not logged in, visit the Home section to do so. Once you are logged in, you will have access to edit each section. You can also click the Tour button at the top of the page for a tour of all elements of your profile.
All related dates and times can be found in the Event Schedule. Here you will find the move-in & move-out registration, and full event schedules.
Each booth has a defined booth type which is included in your Booth Confirmation email. When designing your booth you will need to follow these regulations to avoid issues on-site. You can review the Booth Display Regulations and let us know if you have any questions. Each lead exhibitor is required to fill out the Booth Approval Form, letting our Operations team know how you plan to set up your booth space. Also, if you are planning to work with an outside contractor to design and build your booth, please fill out the Exhibitor Appointed Contractor form, letting us know that they will be working on your behalf. You can find all other event regulations in the Event Information section.
You can book your hotel stay through the only official Housing Vendor, onPeak. They have secured discounted rates for you and your team.
You can find your booth on the on the event Floorplan. There you will find your booth space in relation to the rest of the event.
Order Event Services Questions
You can order these items through the Order Event Services section. Each official vendor is listed here along with the services they provide, contact information, as well as links to their ordering information. You can contact each vendor directly with any questions about their services or offerings.
You can visit the Exhibitor Task Checklist to review the deadlines associated with each task. The checklist is listed is organized by date and you will find all related links and forms there as well. If you need to contact a vendor directly with questions you will find this information on the Order Event Services page or the Contact Info & Official Vendors page.
You can order Lead Retrieval service from the official vendor, XpressLeads and they will provide you with the ability to scan the badges of the attendees who visit your booth. After the event, you will receive the list of contacts that were scanned. You can contact the vendor directly with any questions.
Shipping, Move-in & Move-out Questions
You can choose to ship your materials in advance to the Freeman Warehouse and they will bring your shipment directly to your booth prior to your arrival. You can also choose to ship directly to the event venue but please note they will not begin receiving materials until the first day of move-in. Please consult the Shipping, Move-in & Move-out section for more information.
Yes, you are allowed to deliver your materials directly to the facility. You will need to review the Move-in & Installation of Your Exhibit section of the Shipping, Move-in & Move-out page. Access will depend on the type of vehicle you will be using. Please be sure to consult the Material Handling information as well.
Exhibitors are NOT allowed to break down or remove any part of their exhibit, equipment, display material or merchandise from the exhibit floor before the close of the event at 4:00 PM on Thursday, December 4th. Please consult the Shipping, Move-in & Move-out page for all related information.
The Local Union has jurisdiction for the operation of all material-handling equipment, all unloading and reloading, and the handling of empty containers. Exhibitors may unload their own personal vehicles provided they do not use any material handling equipment (forklifts, flatbeds, dollies, pallet jacks, etc.) Freeman will control access to the loading docks in order to provide for a safe and orderly move-in/move-out.
Installation & dismantle labor - local union labor
The Local Union has jurisdiction for the installation and dismantling of all exhibits including carpet, furniture, and hanging signs. All hired labor must belong to the Local Union. Labor can be ordered in advance by ordering online or at show site, at the Freeman Service Center. Three options for installation and dismantle labor exist in Texas. Labor may be:
- performed by full-time employees of the exhibiting company
- hired through Freeman, the official general service contractor
- hired through an exhibitor-appointed contractor
Use of the exterior front doors for hand carried freight is permitted for one item, one time, in or out IF the item:
- Can be easily carried by an individual without the need for pushcart, dollies, or other mechanized equipment
- Is not on wheels. Rolling exhibit cases are NOT considered hand-carry items
- No parking is allowed at the facility entrances.
- The use of elevators and escalators is allowed for those hand carrying freight to meeting rooms and conference alley. Movement of freight that cannot be done by hand (requires a pallet or jack) is not allowed on the elevator or escalators.
Badge Registration & Customer Invitation Questions
You can visit the Registration section to access the Exhibitor Registration area. To log in, you will click on the link in the Registration section, find your company name in the drop-down menu, and paste in the password that was included in your Booth Confirmation email. All staff who will be working in your booth will need to be registered for a badge. Badges will be picked up on-site at the event.
Each exhibiting company may register two (2) complimentary Exhibitor Exhibit Hall Only badges per 10’ x 10’ booth. For example, a 10’ x 20’ booth will receive up to four (4) free badges. Additional Exhibitor Exhibit Hall Only badges will be charged $79 per badge. Additional badges will not be processed without payment.
You can do this through the Exhibitor Registration area. Once you are logged in, click on the Invite Your Customers tab in the left hand panel. You will be brought to a page detailing your options for inviting your customers. You can send an email from your inbox and provide the link or priority code for them to use when they register themselves. As they are using this specific link, they will not be prompted to pay when they finish their registration.
Marketing & Sponsorship Questions
Promoting your participation is key to a successful exhibition. You can start by downloading graphics from our Marketing Tool Kit that you can use in your email signatures, social media posts, and more!
There are many Activation opportunities available that will drive results. You can speak with our sales team to learn more.
Questions?
Please feel free to e-mail us at customerservice@divcom.com, use the chat feature below, or call +1-207-842-5508. We look forward to working with you in preparation for a successful event!
Important Information
Recently The Running Event has been the target of groups that offer a variety of fraudulent services. This includes but is not limited to fraudulent travel, advertising, and data services. Many of our customers have reported that these groups who are not our official vendors fail to deliver on their promises to provide hotel reservations, advertising, or accurate data, then refuse to grant refunds. Some of these groups engage in illegal phishing practices or embed malware in their messages that could (if clicked) infect/hack your company’s systems. We strongly advise that you do not click on any links from e-mails or groups that look suspicious and always check our Official Vendor List before contracting with anyone. If you suspect that you have been contacted by a fraudulent vendor or have any questions, please contact us at customerservice@divcom.com. Please note that The Running Event and its official vendors DO NOT sell attendee lists under any circumstance. Companies or groups offering such lists are not affiliated with The Running Event in any way and cannot possibly have accurate attendee data. Buyers should beware!